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This
is a true story from the WordPerfect helpline. Needless to say the help desk
employee was fired; however, he/she is currently suing the WordPerfect
organization for "Termination without Cause".
Actual dialog of a former
WordPerfect
customer employee:
Ridge
Hall computer assistant; may I help you?
"Yes,
well, I am having a trouble with WordPerfect."
What
sort of trouble?"
"Well,
I was just typing along, and all of the sudden the words went away."
Went
away?
"They
disappeared"
Hmmm.
So what does your screen look like now?
"Nothing."
Nothing?
"It's
blank; it won't accept anything when I type."
Are
you still in WordPerfect, or did you get out?
"How
do I tell?"
Can
you see the C: prompt on the screen?
"What's
a sea-prompt?"
Never
mind. Can you move the cursor around on the screen?
"There
isn't any cursor: I told you, it won't except anything I type.
Does
your monitor have a power indicator?
"What's
a monitor?"
It's
the thing with the screen on it that looks like a TV. Does it have a little
light
that tells you when it's on?
"I
don't know"
Well,
then look on the back of the monitor and find where the power cord goes
into
it. Can you see that?
"Yes,
I think so"
Great.
Follow the cord to the plug, and tell me if it's plugged into the wall.
".......Yes,
it is"
When
you were behind the monitor, did you notice that there were two cables
plugged
into the back of it, not just one?
"No."
Well
there are. I need you to look back there again and find the other cable.
".........Okay,
here it is."
Follow
it for me, and tell me if it;s plugged securely into the back of your
computer.
"I
can't reach."
Uh
huh. Well, can you see if it is?
"NO."
Even
if you maybe put your knee on something to lean way over?
"Oh,
it's not because I don't have the right angle - it's because it's dark."
Dark?
"Yes-the
office light is off, and the only light I have is coming in from the
window."
Well,
turn on the office light then.
"I
can't."
NO?
Why not?
"Because
there's a power outage"
A
power ... A power outage? Aha, ok, we've got it licked now. Do you still have
the
boxes and manuals and packing stuff your computer came in?
"Well,
yes, I keep them in the closet."
Good,
Go get them, and unplug your system and pack it up just like it was when
you
got it. Then take it back to the store you bought it from.
"Really?
Is it that bad?"
Yes,
I am afraid it is
Takaisin etusivulle
"Well,
alright then, I suppose. What do I tell them?
Tell
them you're too stupid to own a computer
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