is a true story from the WordPerfect helpline. Needless to say the help desk
employee was fired; however, he/she is currently suing the WordPerfect
organization for "Termination without Cause".
Actual dialog of a former
Hall computer assistant; may I help you?
well, I am having a trouble with WordPerfect."
sort of trouble?"
I was just typing along, and all of the sudden the words went away."
So what does your screen look like now?
blank; it won't accept anything when I type."
you still in WordPerfect, or did you get out?
do I tell?"
you see the C: prompt on the screen?
mind. Can you move the cursor around on the screen?
isn't any cursor: I told you, it won't except anything I type.
your monitor have a power indicator?
the thing with the screen on it that looks like a TV. Does it have a little
that tells you when it's on?
then look on the back of the monitor and find where the power cord goes
it. Can you see that?
I think so"
Follow the cord to the plug, and tell me if it's plugged into the wall.
you were behind the monitor, did you notice that there were two cables
into the back of it, not just one?
there are. I need you to look back there again and find the other cable.
here it is."
it for me, and tell me if it;s plugged securely into the back of your
huh. Well, can you see if it is?
if you maybe put your knee on something to lean way over?
it's not because I don't have the right angle - it's because it's dark."
office light is off, and the only light I have is coming in from the
turn on the office light then.
there's a power outage"
power ... A power outage? Aha, ok, we've got it licked now. Do you still have
boxes and manuals and packing stuff your computer came in?
yes, I keep them in the closet."
Go get them, and unplug your system and pack it up just like it was when
got it. Then take it back to the store you bought it from.
Is it that bad?"
I am afraid it is
alright then, I suppose. What do I tell them?
them you're too stupid to own a computer